Case Management


Nikki Bowen

Contact Information

2600 Hospital Drive, Bonifay, Florida 32425


Monday - Friday: 8:00a.m. - 5:00p.m.

We pledge to make our motto- Caring hands, Caring heart, a part of every patient's experience.
JoAnn Baker

Case Management and Utilization Review functions within the hospital setting as a patient advocate. The Case Manager communicates with the patient, physician and the insurance provider to ensure that the best possible care is given to the patient based on national standards set by the American Medical Association.

This process begins with admission to the hospital. Patients are assessed for discharge needs and assisted with providing these needs. This might include home health, skilled nursing placement, home medications and equipment. Utilization review provides insurance companies the information needed to provide financial coverage for a hospital stay. In other words this department demonstrates to the insurance company the seriousness of your illness, by providing diagnostic results and physician plans of treatment to the insurance company.